TIPS AI · Intelligently Connected

Answer every call. Every time. In every language.

TIPS AI Voice Agents are a filter, not a replacement. They handle the repetitive calls your team hates answering, route the complicated ones to the right person with full context, and never miss after-hours. Built into the same hosted VoIP platform we already deliver.

Book a 30-Minute Demo Call Our AI Now (910) 338-9955

Live · Sample inbound call 0:47

AI Agent

Good afternoon, True IP Solutions. How can I help?

Caller

My bus didn't show up this morning and I need someone to call me back.

AI Agent

I can see bus 14 was rerouted at 7:12. I'll have transportation call you within 20 minutes. What number is best?

Caller

910-555-2218.

✓Callback scheduled · Transportation · 20 min

✓Logged to SIS · Student attendance flagged

✓SMS confirmation sent · (910) 555-2218

$126K

Average annual revenue lost to missed calls per small business

Numa / Phone2, 2026

62%

of inbound calls go unanswered at the average business

411 Locals, 2024

391%

conversion lift when leads are contacted within 60 seconds

Velocity / RevenueHero, 2024

60%

of after-hours citizen calls resolved without staff (Pacifica, CA 311)

Polimorphic, 2026

Built for both

One platform. Two ways your phones get smarter.

Schools and public agencies field different calls than a growing service business. The agent is the same: 24/7, multilingual, integrated with the systems you already run. The conversations are different.

For schools, districts, and county offices

When the main line lights up at 6:45 a.m. on a snow day, or every parent wants to know where bus 14 is, the agent answers on the first ring and resolves the call.

District main line triage

Natural-language routing to HR, transportation, food service, special ed, or the principal’s office. No press-1 menu tree.
Attendance and absence verification

Parents call once, the absence is logged to the SIS, and they get an SMS receipt. An outbound counterpart calls when a student is marked absent.
Bus route and transportation questions

"Where is bus 14?" answered against the live GPS feed in seconds. The highest-volume parent question of the school year.
Enrollment season surge

Document checklists, residency proof, and deadline questions, all answered around the clock during August and January.
Snow days and closures

Every caller hears the official status instantly. No busy signals. A follow-up text is sent automatically.
County 311 and citizen services

Trash, permits, tax assessor, dog license, clerk routing. Resolved or routed, never voicemail.
Public records and FOIA intake

Request captured, tracking number assigned, the statutory response clock started, and the records officer notified.

For growing service businesses

If you are losing revenue to voicemail at 6 p.m., or your team is buried in calls that could be booked online, the agent earns its keep in the first month.

After-hours coverage and missed-call text-back

Every call answered, even at 2 a.m. If a caller hangs up, an SMS goes out within 30 seconds.
Inbound qualification and instant booking

The agent asks the same questions you would train a new CSR on, then books to your calendar in real time.
Speed-to-lead callbacks

A web form submitted at 11:47 p.m. and the AI calls the lead at 11:48 p.m. while they still remember filling it out.
Appointment confirmations and reschedules

Cut your no-show rate and free your front desk. The highest ROI sits in healthcare, legal, and home services.
Win-back and database reactivation

Outbound to aged leads or lapsed customers. Conversations, not blast SMS.
Dispatch and technician routing

Call answered, job classified, dispatched into ServiceTitan or your existing PSA. Home services win this one fast.
Payment follow-up and AR collections

Conversational reminders compress collection cycles from 45 days to under 14.

One agent, many languages

Speaks the way your callers actually speak.

The agent detects the caller's language in the first second of the call and answers in kind. If a caller switches mid-sentence, the agent switches with them. No separate Spanish menu tree, no "press 9 for Spanish," no second hire.

EnglishEspañolTiếng Việt中文FrançaisTagalogPortuguês한국어العربيةРусский+ more on request

For K-12 Districts

ESL families call the office at every grade level. The agent answers in Spanish, Vietnamese, Mandarin, or whatever the household speaks at home, with no language tree to navigate. Front-office staff stop translating live.

For Government and Civic

Limited-English-Proficiency mandates are real. The agent meets the bar for citizen-facing language access without standing up a separate interpreter line.

For Commercial and SMB

Spanish-speaking customers in home services, healthcare intake, and dispatch get answered immediately, in their language, with no awkward handoff to a bilingual staffer who may not be at their desk.

Not another phone tree

Press-1 menus tell callers where to go. AI voice agents take them there.

Auto-attendants route calls. They cannot answer questions. Here is the difference, line by line.

Legacy IVR / Auto-Attendant	TIPS AI Voice Agent
Press 1 for sales. Press 2 for support. Press 9 to repeat the menu.	Natural conversation. "I’m calling because my son’s bus didn’t show up." The agent understands and acts.
Static menu tree, rebuilt manually for every change.	Updates with your data. Change the bell schedule in the SIS, and the agent already knows.
Routes calls. Never resolves them.	Resolves the call. Pulls from your SIS, CRM, calendar, or dispatch board on the fly.
Cannot answer questions. Only directs.	Answers directly. Hours, balances, schedules, status, appointment options, available slots.
English only, or English with a separate Spanish tree.	Detects language on the fly and switches mid-call.
Caller waits in the queue after the menu.	Caller is helped during the call, not after it.
Same response at 2 a.m. as at 2 p.m. (often: voicemail).	24/7, no degradation. The 2 a.m. caller gets the same answer as the 2 p.m. caller.
Average handle time goes up as menus deepen.	42% lower average handle time than legacy IVR.

Works with what you already run

30+ integrations out of the box. Custom integrations welcome.

If your existing system has an API, the agent can connect to it. If your system is not listed, we will partner with you to scope and build it. A one-time setup fee may apply depending on complexity, quoted upfront.

CRM and Sales

Salesforce, HubSpot, Zoho CRM, Go High Level

Field and Home Services

ServiceTitan, Jobber

Healthcare and Dental

Dentrix (HIPAA / BAA available)

Legal Practice

Clio

Fitness, Beauty and Wellness

Mindbody, Boulevard

Calendar and Productivity

Google Workspace / Calendar, Microsoft 365 / Outlook

Team Messaging

Slack

Payments

Stripe, Square

Workflow Connectors

Zapier (1,000+ downstream apps)

Voice and Telephony

Hosted VoIP (TIPS-installed), SIP trunking, existing PBX via SIP endpoint

K-12 SIS and Government

PowerSchool, Infinite Campus, Skyward, Tyler Technologies, ServiceNow, scoped during discovery

Any platform with an API

We will scope and build it. One-time setup fee may apply, quoted upfront.

How it works

Live in your first 30 days, alongside your hosted VoIP.

Nothing for you to install. The AI voice agent runs on the same TIPS hosted VoIP platform that already powers your phones. No second vendor. No on-site hardware. No separate support contract.

Discovery and Intent Design

We walk your top 20 call types with you, your office staff, and your operations lead. We map each one to a conversation flow and an integration point in your existing systems.

Build and Train

We provision the voice, train it on your scripts and FAQs, connect it to your SIS, CRM, or dispatch board, and test against real call recordings (with consent) or sample calls you provide.

Launch and Tune

The agent goes live on a new number or takes over an existing one. We monitor every call for the first 30 days, tune weekly, and review dashboards with you monthly, then quarterly thereafter.

Questions we hear most

What about the calls the AI can't handle? We thought about that.

Will it sound robotic?

The voice runs sub-800ms response latency with natural turn-taking. Call the live demo number at (910) 338-9955 and judge for yourself before you sign anything.

What if it does not understand the caller?

The agent is trained to recognize the limit of its understanding. Anything outside its scripted intents gets a warm transfer to a live person with the full conversation context attached. The caller never repeats themselves.

People don’t want to talk to bots.

58% of consumers prefer AI for quick, after-hours, transactional answers. We deploy AI for the calls humans hate answering, such as status checks, hours, and routing, and keep humans on the calls that need judgment.

We already have an auto-attendant.

A press-1 menu cannot answer "what time does the high school cafeteria open Tuesday." The AI agent replaces the tree with conversation, integrates with your SIS or CRM, and resolves the call instead of routing it.

What about data privacy?

SOC 2 Type II certified. HIPAA capable with a signed Business Associate Agreement available for healthcare and FERPA-adjacent workloads. End-to-end audio encryption, encryption at rest, role-based access, and audit logging. Recording retention is configurable.

Does it integrate with our existing phones?

Yes. The agent sits on a SIP endpoint, so it works with the TIPS hosted VoIP we deliver. CRM integration is native for HubSpot, Zoho, Salesforce, and the platforms in the table. Custom integration is available for anything else.