Make Microsoft Teams Your Phone System
Your staff already live in Microsoft Teams. They chat there, meet there, and share files there. With Microsoft Teams Phone from True IP Solutions, they also call there: outbound calls to any number, inbound calls to their extension, transfers, and conference bridges, all from the same app on the desktop and the phone in their pocket.
Schools and county governments have usually already paid for Microsoft 365. Teams Phone calling turns that investment into a working phone system instead of a separate bill for a separate platform. We connect our cloud calling to the Teams app your district or agency already runs, and we support it.
How Teams Phone Calling Works
We connect True IP Solutions cloud calling to your Microsoft 365 tenant. Once it is in place, Teams gains real phone features on top of the chat and meetings your staff already use:
- Outbound calling to any external number from the Teams app.
- Inbound calls routed to the right person or department.
- Internal extension dialing between staff and buildings.
- Connection to dedicated conference bridges.
- Call treatment and routing managed from the TIPS Portal.
To add calling, existing Microsoft 365 users are licensed with a calling plan or a Common Area Phone license for shared phones in hallways, classrooms, and break rooms. We walk you through which licenses you already own and which seats actually need an upgrade, so you do not over-buy.
Why This Fits Schools and Government
Schools and districts
Teachers, office staff, and administrators are already in Teams every day. Adding calling means the front office, the counseling suite, and remote staff share one platform. Shared-area phones cover classrooms and common spaces without a full per-seat license. Calls placed from Teams still reach 911 directly, which matters for Kari’s Law compliance across every building.
County and local government
Departments spread across buildings and remote offices get one phone system without ripping out what works. Staff who already collaborate in Teams gain extension dialing and outside calling from the same window, and IT manages routing centrally instead of per location.
What You Get With True IP
- One app for chat, calling, meetings, and conferencing. Less software to manage and train on.
- Outlook stays in sync. Contacts and meeting details flow between Teams and Outlook.
- Lower cost through consolidation. Use the M365 licensing you already pay for instead of a separate phone vendor.
- Routing you control. Set call treatment, hours, and forwarding from the TIPS Portal.
- Onboarding and technical support. We set it up, train your staff, and stay on call.
- Room to scale. Add users, buildings, or shared phones as you grow.
A Real Phone System, Not Just an App
Teams Phone calling pairs with the rest of the platform we deliver. Staff who move between buildings can also carry their line on a business phone app. Larger meetings can run on video meetings when you need more than a standard Teams call. And the whole thing sits on the same hosted PBX and unified communications platform we manage, so there is one team to call when you need help.
Frequently Asked Questions
What is Microsoft Teams Phone?
Microsoft Teams Phone adds business calling to the Teams app, so staff make and receive outside calls, dial extensions, and transfer calls from the same window they use for chat and meetings. True IP Solutions connects the calling service to your Microsoft 365 tenant and supports it.
Do we need a special license to add calling to Teams?
Each user who places and receives calls needs a calling-capable license, and shared phones in common areas can use a Common Area Phone license. We review your current Microsoft 365 licensing and tell you exactly which seats need an upgrade so you do not pay for more than you use.
Can a school district use Teams as its phone system?
Yes. Districts use Teams Phone across the front office, counseling, administration, and remote staff, with shared-area phones for classrooms and common spaces. Calls reach 911 directly to meet Kari’s Law, and the system is managed centrally for every building.
Does Teams Phone work with our existing phone numbers?
Yes. We port your existing numbers to the calling platform so staff keep the numbers callers already know. Inbound and outbound calls then flow through Teams.
Who supports it after setup?
True IP Solutions does. We are based in North Carolina, we configure the integration, train your staff, and carry 24/7 on-call support for emergencies. There is no separate phone vendor to call.
Put the Microsoft 365 You Already Own to Work
Tell us about your Teams setup and your buildings. We will show you how to turn Teams into a full phone system and what it costs to get there.