Unified Communications, Run by a Partner Who Installs It
Unified communications brings calling, messaging, meetings, and your business apps into one system that works the same on a desk phone, a laptop, or a cell phone. For a school district, that means the front office, the bus barn, and every classroom run on one platform. For a county government, it means every department and remote office shares one phone system with one bill and one support number to call.
True IP Solutions designs, installs, and supports unified communications for K-12 districts, county and local government, healthcare practices, and multi-site businesses across North Carolina and the Wilmington area. We are not a reseller passing you to a national help desk. We run the hosted platform, we cut over your numbers, and we answer the phone when you call.
This page is the map. Each service below is a piece of the same platform, and each links to a page that goes deep on how it works and who it fits.
What Unified Communications Replaces
Most organizations we meet are stitching together separate tools that do not talk to each other: a desk phone system on aging hardware, a separate conferencing account, a fax line nobody can find, a paging system wired in the 1990s, and a cell phone bill for the staff who are never at their desks. Unified communications collapses that into one platform.
- One identity for each user across desk phone, mobile, and desktop.
- One set of features whether a teacher is in the classroom or working from home.
- One bill instead of five vendors.
- One support team that knows your whole setup.
The result is lower cost, less downtime, and a system that grows when you add a school, open a satellite office, or hire seasonal staff.
The Services in This Platform
Hosted PBX and Cloud Calling
Your phone system moves off the closet hardware and into a hosted platform we manage. No PBX to maintain, no expensive forklift upgrade, and new sites added in days instead of months. This is the foundation everything else plugs into.
SIP Trunking
If you want to keep an existing phone system but cut the cost of analog lines, SIP trunking delivers your calls over the internet with the capacity to scale up or down. A common first step for districts and counties not ready for a full cutover.
POTS Line Replacement
Copper analog lines are being retired and repriced. We replace the POTS lines behind your fire panels, elevators, alarm circuits, and emergency phones with a managed solution that keeps life-safety devices compliant and connected.
Online Fax (vFax)
Fax is not gone, especially in healthcare. vFax sends and receives fax from email and a web portal, with the security controls a HIPAA workflow needs, and no analog fax line to maintain.
Microsoft Teams Phone
Turn Microsoft Teams into your phone system. Staff call, transfer, and dial outside numbers from the Teams app they already use, with the M365 licensing schools and government already own put to work.
Business Phone App
True Talk+ puts your business line on every staff member’s phone and computer. One number, calls and texts from anywhere, and personal cell numbers stay private. Built for staff who move between buildings or work in the field.
Explore the business phone app
Video Meetings
True Collab runs scheduled and instant video meetings for up to 250 participants, with screen sharing, recording, breakout rooms, and live captions. No download required for guests to join.
AI Voice Agents
The agent answers every call, day or night, in any language, and resolves the repetitive ones instead of sending them to voicemail. It routes the complex calls to the right person with full context. Built into the same hosted platform.
Mass Notification
Send voice, SMS, and email alerts to thousands of people at once for closures, emergencies, pickup changes, and routine announcements. Tied into your phone system and paging for schools and government.
Built Around the Rules You Live Under
Schools and government do not buy phone systems the way a coffee shop does. The platform we deliver is set up for the compliance you are accountable for.
- Kari’s Law and Ray Baum’s Act. Direct 911 dialing with no prefix, and dispatchable location sent to the 911 center, on every line.
- E-Rate. Eligible components and the paperwork support to file through the program.
- FERPA. Student data handling built into how the system logs and routes calls for districts.
- HIPAA. Secure fax, call handling, and Business Associate Agreements available for healthcare practices.
- Life-safety and fire code. POTS replacement that keeps elevators, fire panels, and alarm circuits compliant.
Why Districts and Counties Choose True IP
You get an installer, not a 1-800 number. We are based in North Carolina, we cut over the system ourselves, and we carry emergency support 24/7. When a school opens, a county adds a remote office, or a practice grows a second location, the platform grows with it on one bill. Most maintenance, configuration, and upgrades happen remotely, so your staff are not waiting on a truck roll for routine changes.
Frequently Asked Questions
What is unified communications as a service (UCaaS)?
UCaaS is a unified communications platform delivered from the cloud instead of from hardware in your building. Calling, messaging, meetings, and integrations are hosted and managed for you, billed as a service, and reachable from any device. True IP Solutions installs and supports the platform end to end.
Do we have to replace our phones to switch?
Not always. Many organizations keep their existing handsets or start with SIP trunking on their current system, then move to fully hosted calling later. We scope the right path during a consultation so the change fits your budget and timeline.
Is unified communications a good fit for a school district?
Yes. Districts run one platform across every campus, the front office, transportation, and remote staff, with direct 911 dialing for Kari’s Law, E-Rate eligible components, and FERPA-aware call handling. Paging and mass notification tie into the same system.
How does billing work across multiple sites?
You get one platform and one bill for every location. Adding a school, a department, or a satellite office is a configuration change, not a new contract with a new vendor.
What happens if something breaks after hours?
You call us. True IP Solutions is based in North Carolina with 24/7 on-call support for emergencies. We run the platform, so there is no second vendor to chase.
Talk to a Local Team That Installs and Supports the Whole System
Tell us about your buildings, your current phone setup, and the rules you answer to. We will map the right mix of services and give you a clear path to one platform.