Communications a county can count on
County and city government runs on the phone. Residents call about permits, taxes, trash, and licenses. Departments coordinate across buildings. Public safety cannot tolerate a dropped line. When the system goes down or a call is missed, residents notice and so do the people you answer to.
True IP Solutions builds government phone systems that hold up under that pressure: dependable voice, mass notification, surveillance, and access control on one platform, supported by one local team. We are based in Wilmington, North Carolina, and we install and service systems for county offices, municipalities, and public agencies, including work with the City of Burlington and Burke County. Government communication is core to what we do, not a side market.
A phone system built for public-facing call volume
Government main lines take a different kind of call than a business. Residents do not know which department they need, calls spike around deadlines and weather events, and every caller expects an answer.
- Natural routing to the clerk, tax assessor, permitting, public works, or the right department, without a deep menu tree.
- One platform across every facility, from the county seat to satellite offices, managed centrally.
- Call handling that absorbs deadline-day and storm-day spikes instead of pushing residents to voicemail.
- Direct-dial, voicemail-to-email, and softphone access so staff stay reachable from the field or a remote desk.
For agencies that want every citizen call answered around the clock, our AI voice agents handle 311-style requests for trash, permits, tax questions, and license renewals, resolve the routine ones, and route the rest with full context. They answer in the caller’s language, which helps meet limited-English-proficiency requirements without standing up a separate interpreter line. The full platform runs on our hosted PBX.
311, FOIA, and public records intake without dropped requests
Two kinds of resident contact carry a clock and a paper trail: service requests and public records. Both are easy to lose in a busy office.
- 311 and citizen services. Trash, permits, tax assessor, animal control, and clerk routing, captured and tracked instead of scribbled on a sticky note.
- Public records and FOIA intake. A request is captured, given a tracking number, and routed to the records officer, with the statutory response clock started, so nothing slips past the deadline.
The same call platform that answers the main line can log, track, and route these requests, which means fewer missed deadlines and a cleaner audit trail.
Public safety and reliable communications
Public safety facilities cannot lose dial tone. Our platform is built for continuity, with redundant routing, failover, and the option to keep critical lines running through power and internet outages.
For the analog lines that still feed fire panels, elevator phones, and emergency dialers in older government buildings, our POTS replacement moves them to a managed connection with battery backup and 4G LTE failover. The life-safety configuration meets or exceeds NFPA 72 and UL 864, passes fire marshal inspection across the domestic United States, and is fully compliant with HIPAA, PCI, FCC, NFPA, and UL requirements. Existing alarm and elevator equipment stays in place.
For coordinated alerts across a campus or facility, our mass notification system reaches overhead speakers, desk phones, screens, mobile devices, and text from one trigger, with preset scenarios for weather, security, and evacuation. Overhead paging ties into the same system for routine and emergency announcements.
Surveillance and access control for public facilities
Public buildings need to control who comes in and keep a record of what happens. Our access control systems lock and unlock exterior and interior doors from one place, issue and revoke credentials for staff and contractors, and put a facility into lockdown from a phone or a button. Because access ties into notification, one action can lock doors and send an alert at the same moment.
Our security camera systems cover entrances, lobbies, parking, and sensitive areas, with clear footage, remote viewing, and retention you control. Cameras, access, paging, and phones share one network and one support contract, so a single team owns the whole building’s communications and security.
Compliance and continuity, designed in
- Kari’s Law. Direct 911 dialing from any phone with no prefix, plus an on-site alert so staff know immediately where a 911 call originated.
- Ray Baum’s Act. 911 calls carry a dispatchable location down to the building and room across multi-facility county campuses.
- E-Rate. Eligible components of phone, network, and cabling work at libraries and qualifying facilities can be scoped for E-Rate funding.
- Records and privacy. Call recordings, voicemail, and request data are handled with role-based access, encryption, and retention set by the agency to match public-records policy.
Talk to a team that installs in government every week
Tell us how your facilities are laid out and which lines and systems are aging out. We will walk your buildings, scope voice, notification, access, cameras, and POTS replacement together, and build a system your departments and residents can rely on. One platform, one local support number.
Get a free consultation or call 855-878-8477.
Frequently Asked Questions
What does a government phone system from True IP Solutions include?
It covers desk phones and softphones, resident-facing call routing, voicemail-to-email, and the option to add mass notification, overhead paging, door access, and cameras on the same platform. Everything runs on one network with one local support contract.
Can the system handle 311 and public records requests?
Yes. Service requests can be captured, tracked, and routed to the right department, and public records or FOIA requests are logged with a tracking number and routed to the records officer so the statutory response clock is not missed.
Does it support Kari’s Law and Ray Baum’s Act across multiple facilities?
Yes. Every phone dials 911 directly with no prefix, a 911 call sends an on-site alert, and the call carries a dispatchable location down to the building and room across a multi-facility county campus.
Can you keep our fire alarm and elevator lines running during an outage?
Yes. Our POTS replacement moves those lines to a managed connection with battery backup and LTE failover that meets NFPA 72 and UL 864 and passes fire marshal inspection. Your existing equipment stays in place.
Can you tie surveillance and access control into the same system?
Yes. Cameras, access control, paging, and phones share one network and one support contract. A lockdown can lock doors, alert staff, and send a notification from a single action.
Do you work with governments outside the Wilmington area?
We are based in Wilmington, North Carolina, and serve county offices, municipalities, and public agencies across the state, including the City of Burlington and Burke County.