One phone system across every location
Running phones location by location is how a growing business ends up with five vendors, five bills, and no single place to make a change. A new hire at one site, a holiday greeting across all sites, a report on call volume by branch: each one turns into a round of phone calls to different providers. A multi-site business phone system fixes that by putting every location on one platform you manage from one place.
True IP Solutions builds that platform and engineers the network underneath it. We are based in Wilmington, North Carolina, and we design, install, and support phones, paging, access, and the cabling and network that carry them across multiple locations. One system, one team, one number to call when something needs attention.
Central management for every site
When all locations run on the same hosted platform, changes happen once and apply everywhere, or to exactly the sites you choose.
- Add, move, or remove users at any location from one admin view, without a service ticket per site.
- Consistent call flows, greetings, hours, and hold messaging across every branch, with per-site overrides when a location needs them.
- Extension dialing and transfers between sites as if everyone shared one building.
- Reporting on call volume, missed calls, and queue performance by location and across the whole organization.
- Voicemail-to-email, softphones, and direct-dial so staff stay reachable from any site or the field.
The platform runs on our hosted PBX, and where you keep existing on-site equipment or carrier relationships, our SIP trunking connects them into the same system.
For businesses losing revenue to missed and after-hours calls, our AI voice agents answer every line across every location, qualify and book callers in real time, and send missed-call text-backs within seconds, so no branch quietly leaks leads to voicemail.
The network behind it, engineered to match
A phone system is only as reliable as the network it rides on. When you add locations, the cabling and connectivity have to be planned, not patched together as you grow.
Our structured cabling and network engineering covers the wiring, switching, and connectivity each site needs, designed so a new location comes online cleanly and every site performs consistently. Because we engineer the network and run the phone platform, voice quality and uptime are one team’s responsibility, not a finger-pointing match between your phone vendor and your network vendor.
Paging, access, and cameras at every location
Multi-site operations often need more than phones. We put the rest of the building on the same platform and the same support contract.
- Paging and intercom. Overhead paging for announcements and shift changes, integrated with the phones at each site, with zones and scheduling.
- Access control. Door access managed centrally, so credentials, schedules, and lockdowns are handled from one place across every location.
- Cameras and notification. Surveillance and mass notification tied into the same system, so an alert or a lockdown reaches the right site or every site at once.
POTS replacement across the portfolio
Older buildings in a multi-site portfolio almost always have analog lines feeding fire panels, elevator phones, and emergency dialers, each on a separate copper bill that carriers keep raising. Our POTS replacement moves those lines, site by site, to a managed connection with battery backup and 4G LTE failover. The life-safety configuration meets or exceeds NFPA 72 and UL 864, passes fire marshal inspection across the domestic United States, and is fully compliant with HIPAA, PCI, FCC, NFPA, and UL requirements. One vendor handles the rollout across every location.
Compliance handled consistently across sites
- Kari’s Law. Direct 911 dialing from any phone at any location with no prefix, plus an on-site alert so staff know which site and area placed a 911 call.
- Ray Baum’s Act. 911 calls carry a dispatchable location down to the building and floor, correct for each individual site.
- Reliability. Redundant routing and failover keep each location reachable even when a single site’s internet or power has a problem.
Talk to a team that installs across locations
Tell us how many sites you run, how they connect today, and which systems and lines are aging out. We will scope the phone platform, the network, paging, access, and POTS replacement together, and give you one system to manage and one number to call.
Get a free consultation or call 855-878-8477.
Frequently Asked Questions
How does a multi-site business phone system work?
Every location runs on one hosted platform you manage from a single admin view. Users, call flows, greetings, and reporting are handled centrally, with per-site overrides where a location needs them, and staff can dial between sites by extension.
Can I keep my existing equipment or carrier at some locations?
Yes. Our SIP trunking connects existing on-site PBX equipment or carrier relationships into the same platform, so you can modernize site by site instead of all at once.
Do you handle the network and cabling too?
Yes. We engineer the structured cabling, switching, and connectivity each site needs and run the phone platform on top of it, so voice quality and uptime are one team’s responsibility across every location.
Can I manage access control and paging across all sites from one place?
Yes. Door access, credentials, lockdowns, overhead paging, and mass notification run on the same platform, managed centrally, so a change or an alert can target one site or every site at once.
How do you handle 911 compliance across multiple locations?
Every phone at every site dials 911 directly with no prefix under Kari’s Law, sends an on-site alert, and carries a dispatchable location down to the building and floor that is correct for each individual site under Ray Baum’s Act.
Can you replace the old analog lines at each of our buildings?
Yes. Our POTS replacement moves fire alarm, elevator, and emergency lines to a managed connection with battery backup and LTE failover, site by site, meeting NFPA 72 and UL 864, with one vendor handling the rollout.